General Questions

What is Peaceful Etoile?

  • Peaceful Etoile is a print-on-demand store dedicated to promoting mental health awareness and supporting mental health organizations. We offer a range of products designed to inspire and spread a message of hope and support.

How does Peaceful Etoile support mental health organizations?

  • For every item sold, we donate 5% of our sales to mental health organizations. As our community grows, we aim to increase this contribution, amplifying our impact together. Our goal is to provide financial support to those who offer resources, therapy, and outreach programs for individuals facing mental health challenges.

How often will you donate?

  • Our contributions are made quarterly, ensuring ongoing support for those in need. Dates would be given in advance and proof would be shown after.

Can I choose the organization to which my purchase contributes?

  • Currently, all contributions are distributed among organizations based on where the need is greatest. We carefully select these organisations to ensure that your support makes the most impact.

Product-Related Questions

Where can I see the product range?

  • You can view our full range of products designed to promote mental wellness on our website. Each product page provides detailed information, including descriptions, pricing, and how each purchase contributes to our cause.

Do you offer international shipping?

  • Not at the moment, we are working on it.

How do I choose the right size for apparel?

  • We provide a sizing chart on each apparel product page. To ensure the best fit, we recommend measuring a similar item you own and comparing it to the dimensions provided in our chart.

Order and Shipping Questions

How long does it take to receive my order?

  • Estimated delivery time is 5-12 business days.

Here's how it is calculated: we add both, the production time and the shipping time.

  • In general, most orders are shipped within 2-5 business days after the order has been placed, due to production time.
  • It might take 3-7 business days for standard shipping, including free shipping. We do not offer express shipping at the moment.

Can I track my order?

  • Yes, once your order ships, you'll receive a tracking number via email. You can use this number to check the status of your delivery on our website.

What is your return policy?

  • Unfortunately, we do NOT offer returns or exchange, given the nature of our mission and the contribution of each sale, we ask for your understanding that all sales are final. Please contact us if you have any concerns about your order.

Involvement and Support Questions

How can I get involved or support Peaceful Etoile's mission further?
  • Beyond purchasing our products, you can support our mission by sharing our story on social media, volunteering with our partner organizations, or directly donating to mental health causes. Join our community to stay updated on new ways to help.
Do you collaborate with artists or influencers?
  • Yes, we love collaborating with individuals who share our passion for mental health awareness. If you're an artist or influencer looking to contribute, please reach out to us with your ideas.