DOn't quIT Yourself Unisex Hooded Sweatshirt

In general, most orders are shipped within 2-5 business days after the order is submitted due to production time.

Once the order has been shipped you will receive a tracking number in your email.
It might take 3-7 business days for standard shipping, including free shipping. We do not offer express shipping at the moment.

Therefore, the estimated delivery time is 5-12 business days.

Production/Processing Time: is the period from when the customer places an order to when it is handed over to the shipping carrier. This includes time for order verification, payment processing, and packing the items.

Standard Shipping Time: is the average time it takes for the shipping carrier to deliver the package once it's been handed off from your business.

Free Shipping: for every order over $100 in United States Only.

Estimated Delivery Time: is the total time from when an order is placed to when it's delivered to the customer, combining both processing and shipping time.

What is your return policy?

• Unfortunately, we do NOT offer returns or exchange, due to the custom nature of our print-on-demand products, we are unable to offer returns or exchanges. This policy also allows us to uphold our commitment to supporting mental health initiatives, as a portion of every sale is donated to mental health organizations, driving positive change in our community, we ask for your understanding that all sales are final.
• We take quality seriously! Every item goes through a rigorous QC check before it joins your wardrobe. If there's ever a hiccup (accidents happen!), just let us know within 14 days of receiving your order with proof of the issue and we'll do our best to make things right. We are dedicated to addressing such concerns promptly, ensuring your satisfaction and maintaining the integrity of our mission to support mental health.

General Questions

What is Peaceful Etoile?

• Peaceful Etoile is a print-on-demand store dedicated to promoting mental health awareness and supporting mental health organizations. We offer a range of products designed to inspire and spread a message of hope and support.

How does Peaceful Etoile support mental health organizations?

• For every item sold, we donate 5% of our sales to mental health organizations. As our community grows, we aim to increase this contribution, amplifying our impact together. Our goal is to provide financial support to those who offer resources, therapy, and outreach programs for individuals facing mental health challenges.

How often will you donate?

• Our contributions are made quarterly, ensuring ongoing support for those in need. Dates would be given in advance and proof would be shown after.

Can I choose the organization to which my purchase contributes?

• Currently, all contributions are distributed among organizations based on where the need is greatest. We carefully select these organisations to ensure that your support makes the most impact.

Product-Related Questions

Where can I see the product range?

• You can view our full range of products designed to promote mental wellness on our website. Each product page provides detailed information, including descriptions, pricing, and how each purchase contributes to our cause.

Do you offer international shipping?

• Not at the moment, we are working on it.

How do I choose the right size for apparel?

• We provide a sizing chart on each apparel product page. To ensure the best fit, we recommend measuring a similar item you own and comparing it to the dimensions provided in our chart.

Order and Shipping Questions

How long does it take to receive my order?

• Estimated delivery time is 5-12 business days.

Here's how it is calculated: we add both, the production time and the shipping time.

• In general, most orders are shipped within 2-5 business days after the order has been placed, due to production time.

• It might take 3-7 business days for standard shipping, including free shipping. We do not offer express shipping at the moment.

Can I track my order?

• Yes, once your order ships, you'll receive a tracking number via email. You can use this number to check the status of your delivery on our website.

What is your return policy?

• Unfortunately, we do NOT offer returns or exchange, given the nature of our mission and the contribution of each sale, we ask for your understanding that all sales are final. Please contact us if you have any concerns about your order.

Involvement and Support Questions

How can I get involved or support Peaceful Etoile's mission further?

• Beyond purchasing our products, you can support our mission by sharing our story on social media, volunteering with our partner organizations, or directly donating to mental health causes. Join our community to stay updated on new ways to help.

Do you collaborate with artists or influencers?

• Yes, we love collaborating with individuals who share our passion for mental health awareness. If you're an artist or influencer looking to contribute, please reach out to us with your ideas.